Service Management in Dynamics 365 Business Central

Top companies in every industry place a preference on providing high quality customer service. Branding this customer service experience has become almost as important as having it, since word spreads much faster on the Internet about bad experiences.

Scaling customer service can become quite a chore if you are trying to move from Excel sheets into a more sophisticated system. Unless the system is holistic, you may find yourself having to launch multiple platforms, jump through different systems and dig around for notes on cases. Fully integrated suites are the best type, with the main concern being that they are too expensive an upfront cost.